Our Agency is based on the belief that our customers' needs are of the utmost importance. We endeavor to exceed your expectations to achieve optimum satisfaction for your company and its clientele. As a result, a high percentage of our business is from repeat customers and referrals.
Earlette 'Tracey' Davis
Ms. Davis has 40 years of interpreting experience. She holds a BS degree in Education. Ms. Davis is certified in ASL with a CI, and NAD IV. Her expertise spans medical, legal, and educational interpreting, for both U.S. and international platforms. She is our resident expert on Americans with Disabilities Acts (ADA), as it pertains to the rights of deaf consumers. Ms. Davis' drive, professionalism and passion positively impacts her staff, interpreters and clients.
Michelle M. Wilson
Director of Operations
Mrs. Wilson, whom has over 30 years of customer service experience, has worked with the agency since its beginning. Mrs. Wilson is responsible for the day to day operation of the agency. She executes contracts and maintains the service quality and relationships with the clients and interpreters. She trains staff members and helps to conduct orientations of new interpreters. She ensures both client satisfaction and interpreter performance. Mrs. Wilson seeks new opportunities to increase the client base as well as generate new revenue.
Lynn C. Solomon
Ms. Solomon has 35 years of administrative experience and 20 years in the financial and banking industry. She has also been with the agency since its beginning. She manages and oversees accounts payable and receivables, maintains the general ledger, resolves billing inquiries, handles payroll administration and disbursement. Ms. Solomon ensures operational compliance with financial policies, procedures, and regulations.
Heather L. Culver
Mrs. Culver joined our staff in 2019 and brings over 17 years of medical office experience to our agency. She supports both the Director of Operations and the Accounting and Payroll Manager. Mrs. Culver ensures prompt responses to all service requests and coordinates interpreters for booked assignments. She assists in being a point of contact while assignments are in progress. She maintains logs and spreadsheets for all office activities, helps to schedule meetings, orientations, and workshops. She performs administrative tasks and directs the Language Services Assistant in his duties.
Roderick R. Wilson
Language Services Assistant
Roderick joined our staff in 2019. He provides appointment reminders to interpreters. He assists in maintaining accuracy of booked appointments and agency's calendar of events. Roderick provides technical support for office equipment. He supports the entire staff needed in a variety of tasks as needed, including serving as a host for orientations, seminars, and meetings.